Privacy Policy

Effective date: 2026-02-24

RAPCHAINS (“we”, “us”) respects your privacy. This policy explains what information we collect, why we collect it, how we store it, and the choices you have. If you have questions, contact orders@rapchains.com.

1) Who we are

RAPCHAINS is a business in Natick, Massachusetts, USA.
Owner: Beth Cunningham • Address: 18 Cooper Rd, Natick, MA 01760 • Phone: +1 (617) 981‑1439 • Email: orders@rapchains.com

2) What we collect

a) Information you send by email

Orders and quotes are handled by email only. If you email us, we may receive the information you include such as your name, email address, phone number (if you choose to share it), city, and the product specifications you request.

b) Website form inputs

Forms on this website do not submit to our server. When you use a form, it opens your email app with a prepared draft. We do not receive the form contents unless you send the email.

c) Cookies and device data (optional)

We use necessary cookies to remember your cookie choices. Optional analytics/advertising scripts (Microsoft Clarity and Microsoft Ads UET) are off by default and run only if you opt in using the cookie banner.

3) Why we collect it

We use information to: (1) provide quotes and confirm product specs, (2) coordinate pickup/handoff, (3) respond to questions, and (4) maintain basic business records. If you opt in to optional cookies, analytics/ads data helps us understand site performance.

4) How we store and protect information

Order and inquiry details are primarily stored in our email system and basic business records. We take reasonable steps to protect access to business devices and accounts. No method of storage is 100% secure, but we work to reduce risk.

5) Payments

This website does not process payments. We accept cash only at pickup/handoff. We do not collect or store card numbers on this website.

6) Sharing

We do not sell your personal information. We may share information only when needed to operate the business or comply with law (for example, legal requests). If you opt in to optional cookies, Microsoft may process analytics/advertising data according to their policies.

7) Retention

We keep inquiry/order emails and related records for as long as needed for business purposes and legal obligations. Typical retention is up to 24 months unless longer retention is required by law or needed to resolve a dispute.

8) Your choices (GDPR/CCPA)

California residents: We do not “sell” or “share” personal information as defined by the CCPA in the ordinary sense. If you opt in to advertising cookies, you can opt out at any time via the cookie banner.

9) Contact

Email: orders@rapchains.com
Phone: +1 (617) 981‑1439
Address: 18 Cooper Rd, Natick, MA 01760, USA